Home to School Transport Terms and Conditions

By purchasing a Home to School pass, you agree to abide by these Terms and Conditions and the Company reserves the right to refuse travel to any passenger who does not comply. These terms and conditions may be amended at any time. The latest version can be found at (www.endeavourcoaches.co.uk).

 

1. Payment Information

1.1. When you purchase a pass you are entering into a contract for the purchase of a full academic year’s school (typically 190 days). As such any cancellation will mean that you remain liable for the remainder of the full year (see section 2, Cancellation/Refunds).

1.2. Direct Debit instalments will be collected by a third-party merchant provider. An initial deposit is payable at the time the pass is purchased followed by further direct debit payments on the first working day of each month. If a direct debit is cancelled, the associated pass is immediately voided, no refund of payments already made will be considered.

1.3. A credit reference agency may be used to confirm your address and credit status.

1.4. You are asked to allow 1 week for processing your initial Direct Debit application.

1.5. Advanced notice will be given to you by the third-party merchant prior to taking the first Direct Debit payment from your account (normally 5 working days). The advanced notice informs you of the amount, date, and frequency of payment. Where there is any change, a new advance notice will be issued.

1.6. The surcharge for failed Direct Debits is £12 which will be added to any outstanding balance.

 

2. Cancellations/Refunds

2.1. Once purchased, a pass is non-refundable The only circumstance under which a refund will be considered is if a child permanently leaves the school.  Written confirmation will be required from the departing school. Refunds will be calculated based on the number of full weeks of travel remaining in the school year. Each remaining week will be refunded on a pro rata basis. Once a request for a refund is received, the pass will be cancelled, and no further travel is permitted using that pass.

2.2. Within 7 days following the date of issue of your annual pass (“Cooling Off Period”), you may cancel your pass on written notice to us without incurring any liability (expect for any direct costs incurred in relation to services already provided) we will refund any part of the pass price that we have received from you.  You will not be entitled to travel on our vehicles once your annual pass has been cancelled.

2.3. No refunds will be given in the summer term of the school year unless the cancellation notice is received prior to the commencement of the term.

2.4. No refunds will be given to students who are excluded from the service (see section 4, Bus Travel Etiquette).

2.5. No refunds will be given if HM government or school authorities close the school for any reason.

2.7 In the event of a pandemic, fire, or other event resulting in a full closure of the school of more than 2 consecutive weeks, a pro rata refund will be made for each whole week the school continues to be closed after the two-week initial period.

 

3. Boarding/Pass E-Ticket

3.1. Boarding passes/e-tickets will be available in the ShuttleID customer portal immediately after payment or direct debit has been set up.

3.2. Once your boarding pass has been received, your child can commence to use the service.

3.3. Your child must only use the service allocated and must show the boarding pass to the driver on every occasion or they may be refused access.

3.4. Endeavour Coaches LTD reserves the right to withdraw the Boarding Pass/e-ticket if false information is supplied, or payment is not received. In the event of any misuse of the pass or if the child/children do not conform to the relevant school’s Code of Conduct for School Transport.

3.5. There are no refunds for non-attendance, be it for sickness, holiday, school outing, work experience or exclusion from school.

3.6. Planned school closures have been accounted for by Endeavour Coaches Ltd in reaching the annual fee.

 

4. Bus Travel Etiquette

4.1. Passengers are expected to behave in a reasonable manner when travelling on the vehicle. Passengers must not distract the attention of the driver. Passengers must not throw objects around in or out of the vehicle. They must not distract drivers of other vehicles. They must not use abusive language.

4.2. Whilst travelling, passengers should remain seated. All passengers must use seat belts where fitted.

4.3. It is not permitted to consume food or drink on the vehicle.

4.4. In the event of continued disruption/misbehaviour, those responsible will be given a (STRIKE 1) verbal warning. Should the warning prove not to be enough, then a (STRIKE 2) written warning will be issued either by letter or email and sent directly to the parent/guardian and a 7-day ban will be applied. If this fails to resolve the issue, then the child/children will receive a (STRIKE 3) exclusion from the bus service permanently. We reserve the right to inform and collaborate with the school to resolve any issues relating to behaviour or service issues.

4.5. Any damage to the vehicle, arson or violent conduct will result in the immediate exclusion from the service. We reserve the right to recover the cost of repair of the damage, replacement vehicle hires and any other costs and to pursue criminal and or legal action where appropriate.

 

5.  Lost Property

5.1. It is the responsibility of the passenger to ensure that all belongings are taken with them at the end of each journey. The Company accepts no responsibility for any items left on the vehicle.

5.2. We reserve the right to open letters, packages, bags and other containers left on our vehicle as we deem necessary.

5.3. Any items not claimed within 4 weeks will be deemed to have been abandoned and we may destroy or dispose of it immediately without notice.

5.4. We are not liable for damage or loss of any items coming into our possession as lost property.

 

6. Service Information

6.1. The service will operate throughout the school academic year and will follow the published timetable.

6.2. In the event of a vehicle failure, an alternative vehicle will be sought either from our fleet or from other operators where possible.

6.3. In the event of a vehicle failure or delay of any kind, you will be sent a notification via Shuttle ID text service so please make sure that you register a valid mobile number when you enrol.

6.4. Passholders should be at their allocated pick-up point at least 5 minutes before the scheduled time.

6.5. Endeavour Coaches Ltd reserves the right to amend the timetable or route of school services of which pass holders will be given a minimum of two weeks’ notice.

6.6. Endeavour Coaches LTD reserves the right to cancel a service and transfer passengers to alternative services of which pass holders will be given a minimum of two weeks’ notice. In the event of a service being cancelled; the passenger may request a refund. Any refund will be calculated in accordance with clause 2.

 

7. GDPR

Our privacy policy may be accessed here: Privacy Policy. We do on occasions liaise with schools to investigate reports of bullying, damage sustained to vehicles, and any accidents or incidents that may occur. Vehicles are fitted with CCTV to ensure the safety of passengers and staff. We may share footage with schools and the authorities as required to establish the facts.